Note: Server Subscriptions currently only available for US based creators.
We're excited to announce Server Subscriptions for creators and communities on Discord!
Read on learn about what you need to know as a server admin, if you’re not a server admin but have questions related to your subscription of a server you can visit this help page for more information.
What this article covers:
- Introduction to Server Subscriptions
- Pricing Information
- Free Trials
- Premium Emoji
- Other Frequently Asked Questions
INTRODUCTION TO SERVER SUBSCRIPTIONS
WHAT IS A SERVER SUBSCRIPTION?
Server Subscriptions give you a new way to control your Discord server and content. Now you can create subscription tiers for paying members, offering them premium experiences with unlockable servers and channels.
HOW MANY SERVER SUBSCRIPTIONS TIERS DO I NEED TO CREATE?
You can create a minimum of one tier or up to a maximum of three. Choose the number of tiers that best works for you and your Server Subscription offering.
WHO IS ELIGIBLE TO ENABLE SERVER SUBSCRIPTIONS?
To be eligible for Server Subscriptions your account must meet the requirements below. We look at a number of safety and security signals for each account. This is not an exhaustive list, but examples that we offer for transparency and ease of understanding.
- You must be 18 years or older.
- Your account must be in good standing. Good standing includes but is not limited to:
- You are not actively violating any of Discord’s Terms or Guidelines.
- Your account has not received a safety violation in the past 30 days
- Your account has not been flagged for suspicious activity usually reserved for safety, abuse, and fraud cases.
- No outstanding dues or unpaid charges owed to Discord
- You must have your email verified.
- You must have Two Factor Authentication enabled. Please note, you cannot remove 2FA when you have published server subscription tiers in your servers.
How do I Disable Server Subscriptions?
If you have not activated any Server Subscription tiers, you do not need to do anything to remove Server Subscriptions from your server.
If you have added tiers for purchase, please do the following:
You can delete all of your created tiers and it will cancel the subscriptions from renewing and the listings page won't show for your users. However, you are obligated to continue servicing active subscribers for the remainder of their subscription period.
Please note that we may refund purchases to users who are eligible under our Refund Policy.
Once the last subscription ends, any premium channels will become regular channels again.
HOW DO PAYMENTS WORK IN SERVER SUBSCRIPTIONS?
HOW MUCH MONEY WILL I GET FROM EACH SERVER SUBSCRIPTION?
Discord has a 90 / 10 split, meaning you will receive 90% of the money from each membership and Discord will keep 10%. Keep in mind, there are various fees that will impact your final payment amount.
I HAVE SOME SERVER SUBSCRIPTIONS, WHEN WILL I BE PAID?
You will be eligible for a payout once:
1) You have reached the minimum $100 threshold for a payout
2) Your server has been reviewed to ensure it meets our creator terms and policy.
Once you meet the $100 minimum your account will be reviewed and eligible payouts will be made once a month, the following month from when you reach the 100 threshold. So if you meet the minimum threshold of $100 in January you would most likely receive eligible payouts in February.
Note: Please see our Monetization Terms for more information on payout eligibility, timelines and process.
HOW CAN SOMEONE ASK FOR A REFUND FROM A SERVER SUBSCRIPTION?
If they would like to refund a Server Subscription purchase, they can review our refund policy for details.
They can contact our team at the following link: dis.gd/billing.
Make sure they pick Server Subscription from the Type of billing issue dropdown menu to navigate to the refund request form.
Free trials allows you to give access to Server Subscription membership benefits for free during the trial window. This lets your community get a sense of what the experience is like so they can decide if they’d like to continue subscribing!
HOW DO I ENABLE FREE TRIALS?
Free trials are enabled on a tier by tier basis, so to enable them for an existing tier you must “edit'' the tier and enable the “free trials for this tier” toggle. This will only enable free trials for the tier you are editing. Keep in mind that you are responsible for ensuring your offering and any promotions are promoted in compliance with applicable laws, including applicable advertising laws.
HOW DO I SET THE DURATION OF THE FREE TRIAL?
By default Free Trials are set to (1) week but you may also set the duration for (1) day.
CAN I GIFT A FREE MONTH OF MY SERVER SUBSCRIPTION TO SOMEONE?
This is not possible with “Free Trials” but you can manually give one or more people access to the channels associated with a Server Subscription tier through Channel Settings.
Keep in mind that you would need to manually remove channel access from them if you change your mind.
CAN I LIMIT THE QUANTITY OF FREE TRIALS
Yes! You can limit the number of Free Trials each tier has available at a given time from 10, 25, 50, 100, or unlimited (default). Once the number of Free Trials has been reached there will no longer be any Free Trials available.
ONCE THE FREE TRIAL IS OVER WILL THEY BE IMMEDIATELY CHARGED?
Yes. They can cancel before a Trial ends. At the end of a Trial, if they have not canceled, they will begin paying for recurring monthly subscriptions, charged to their default payment method on file. If they do not have a payment on file with Discord they must enter a payment method to start a Free Trial. They can cancel paid subscriptions at any point to stop auto-renewals the following month.
GETTING STARTED WITH PREMIUM EMOJI
Adding exclusive Emoji is a great way to add value to your Server Subscription tiers. You can add up to 25 additional custom emoji that can only be used by your Server Subscribers.
Note: Animated emoji can be used by all Server Subscribers even without Nitro. However, only Server Subscribers with Nitro can use premium emoji outside of the subscribed server.
To get started you can access the Premium Emoji tab in the Server Subscriptions settings.
Other Frequently Asked Questions
Roles, Permissions, & Admins
Q: Is it possible to hide Server Subscription channels from regular members? For example, if I don't want premium inaccessible channels "clogging" up the overall channel list view for those who are not premium subscription members?
A: No, you can’t hide inaccessible channels at this time. You can order your channels so that premium channels are lower than the free channels. Another option is to create a channel and just add the tier role via channel settings (can view, can chat etc.), NOT via Server Subscriptions settings. This is similar to how people have hidden channels on their server today.
Q: When creating a Server Subscriptions gated channel, is there a way to give access to certain roles (like moderators + admins) that haven't paid for the premium channels?
A: Yes, you can just create a premium channel and add normal roles as you want. You can add the "admin" or “moderator” role to your premium channels through channel settings. This will allow your admin(s) and moderator(s) to access the premium channels for moderation etc, without needing to purchase a Server Subscription .
Q: We have legacy members that we want to grant access to Server Subscriptions , can I give my legacy VIPs access to premium channels via permissions, without them having to pay?
A: Yes -- you can grant access to Server Subscriptions by adding each individual user into the channels via permissions on the backend.
Q: If a Premium member leaves the server (voluntarily or kicked / banned) and then comes back, would they automatically be given their premium perks/role back?
A: If a premium member leaves for any reason (voluntarily, kicked, banned), their Server Subscription is canceled, meaning they won't auto-renew the next month. If a membership holder leaves voluntarily, and then rejoins, they will retain the membership perks and roles through the remainder of their paid month.
Q: Can admins manage the subscription tiers' and see payment details or is that only possible by the server owner?
A: Admins do have the ability to change subscription tier details but the server owner is the only person who can change and see payment information like payout account details and the payments tab.
Q: Can individuals be removed from a premium channel temporarily while still staying subscribed? (ie. disciplinary action for breaking rules etc without performing a full kick or ban.)
A: Yes, you (or your moderators) can time people out without fully removing their subscription benefits. For instructions on time outs, see here.
You would need to give them a role with permissions that denies them the ability to chat, but this is a manual process for each channel, for a specific user, which you'd then have to manually remove later.
Q: When will Server Subscriptions be supported on the Discord mobile app?
A: We are actively working on Server Subscriptions for mobile but unfortunately we don't have a date to share just yet. We’re exploring various paths with you, the creator, in mind and we’ll share updates as soon as possible! We know how important this is for you!